Tutorials

Everything we sell is a code sent by email, so there is nothing to wait for in the post. Here is how each part works.

How to order a top up

1. Choose your network on the homepage or in Mobile Top Up.
2. Pick the amount you want, for example £10, and press Buy now.
3. At checkout, enter the email address where you want the code sent.
4. Pay with PayPal, a debit or credit card, or bank transfer.
5. Your voucher code arrives by email, usually within minutes. Check your spam or junk folder if you cannot see it.

How to add the credit to your phone

• EE, Orange, T-Mobile: call 150 from your phone or use the My EE app, choose “top up with a voucher” and enter the code.
• Vodafone: dial 2345 from your phone or use the My Vodafone app.
• O2: dial 4444 from your phone or use the My O2 app.
• Three: dial 444 from your phone or use the Three app.
• Other networks: the email with your code tells you the number to call or the website to use.

Top-up vouchers work on pay-as-you-go numbers only, not on pay monthly contracts.

How to use the 99p coupon

1. Add your top up to the basket.
2. In the basket or at checkout, type 99pcode in the coupon box and press Apply coupon.
3. 99p comes off your total. The coupon can be used once per customer.

How to unlock your phone, dongle or router

1. Find your IMEI number: dial *#06# on a phone, or look on the label of your router or dongle.
2. Choose your device in Unlocking, enter the IMEI and model number, and pay.
3. We email the factory unlock code, usually within 15–30 minutes.
4. Put in a SIM card from another network and type the unlock code when your device asks for it.

Need help?

Email info@mytopup.co.uk with your order number and we will help you.